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Latest Info on Abnormal Item Issue

2019-11-25 10:00:50

Respected Pilots:
 
On November 24th, the Great Council discovered that some pilots had gained abnormal access to certain items in the game. We are truly sorry for the inconveniences may cause. After investigating the related data and locating the problem, an emergency maintenance was carried out to fix this issue. We'd now like to share the latest info with you.
 
1. Causes
During the temporary maintenance at 22:00 (GT) on November 12th 2019, the Great Council fixed the following issues:
①A problem where a data exception would sometimes occur in PvP battles when logging in the same account through different clients.
②A problem where it was possible that logging into the same account through different clients would abnormally affect your criminal status in PvP battles.
In the process of repairing the above two problems, due to adjustments made to ship state judgments, the combined judgments for frozen and non-frozen item unfreezing time frames became abnormal after the maintenance, resulting in an abnormal number of items appearing in player ships under certain circumstances.
 
2. Bug Verification Results
After November 12th 2019 version update maintenance, from Nov 14th onward, a small number of pilots erroneously acquired items, and from Nov 20th, some players used this exploit to gain items illegally. 
The Great Council has also checked all of the data from Sep 10th to Nov 24th at 22:00, and confirmed that the problem was caused by repairs made on Nov 12th. There were no such data abnormalities before that.
We have now confirmed that 37 pilots encountered this abnormal item Bug. 
 
3.Error Resolution Plan
The exploitation of this error has seriously affected the game’s balance and negatively affected the experience of players in Second Galaxy, the Great Council has taken series of actions since then to make sure we have a fair and pure in-game environment. We have dealt with all the abnormal accounts, and we will keep tracking the trading and resuming records of all the abnormal items.
①With regards to pilots who acquired items as a result of this error
- According to the level of their behaviors, we have taken corresponding actions to the 37 players who have obtained items through this method, and seriously punished who purposely use this Bug. 
- Besides, we have identified all the items obtained through this Bug and track the items’ trading and consuming actions, all of those items are removed from the game.
- Also, all the items obtained through the Bug has been removed from Trading Post.
- Detailed info on all the related account are as follows:
 
② Continuous Data Tracking and Monitoring:
- We will keep tracking the records on all the items, if they are transferred when ship are destroyed or through other purposely methods. The related accounts will be seen as abnormal accounts either. Corresponding actions will be taken to those accounts also. 
③ Other Influences may cause by the abnormal method:
- With regards to possible price fluctuations caused by the listing of abnormal goods at the trading post, the Great Council will complete an overall assessment within 3 working days, confirm the scope of this issue’s effect, and then announce the solution.
 
In response to this error, the Great Council would like to express its deepest apologies to each and every pilot, and we promise to continue monitoring of game for abnormal data and behavior.  We will keep enhancing security system from time to time. We are grateful to have your cooperation in improving Second Galaxy - the future of the universe is in your hands!
 
The Great Council
November 25th